FAQs

We offer free postage with all purchases
Delivery is through Australia post with an average delivery time of 3-10 days (depending on location). You will be sent a postal tracking number upon your purchase. We only deliver within Australia.

If for any reason you are not completely satisfied with your purchase, please send it back within 30 days for a full refund or replacement.
We are happy to pay your return postage, if the return is a result of our error.
After we receive your return, we will make contact with you. Your refund will be transferred to your selected bank account.

  • Aids will be programmed by our Senior professional Audiologists for your hearing loss (we will require a recent audiogram with your purchase)
  • 30-day hearing aid trial, with money-back satisfaction guarantee
  • 6-month supply of batteries / if not rechargable
  • We provide telehealth appointments – 2 weeks / 1 month to fine tune your hearing aid/s from receiving your hearing aids. Further telehealth appointments will incur a fee, please email to book an appointment.
  • 3-year Manufacture Warranty
  • 1 year manufacturer cover for accidental loss & damage (conditions apply)

All Hearing Aids have a warranty of 3 years from the manufacture against defects.This starts when you receive your aids

Terms of the manufacturer’s Loss & Damage Warranty:

The manufacturer will replace your same hearing aid once only.

The Loss & Damage Warranty includes:

  • is valid for 1-year from date of receiving aids
  • is available only to people residing in Australia
  • requires a Statutory Declaration
  • requires an excess payable, of $800 per aid

The Loss & damage Warranty is excluded when:

  • Loss or damage of Aids is outside Australia
  • Hearing Aid/s are covered by house content insurance
  • Aids are damaged from improper care

Hearing Aids from Home highly recommend to insure your purchase through your personnel home & content insurance.

Regularly wipe them down with a soft cloth, clean mic and receiver openings with provided tools, keep them dry, replace batteries as needed, and schedule regular check-ups with your audiologist for professional maintenance. For more details, visit the websites of Oticon, Phonak, and GN Hearing for their hearing aids.

You can easily pair your hearing aids (Oticon, Phonak, GN Hearing) with your smartphone in a few simple steps. Checkout our resources to see how to do it.

Is my phone compatible for my hearing aid choice?

To verify compatibility between your phone and hearing aid models from brands like Oticon, Phonak, GN Hearing, and Starkey, check out our guide. This guide specifies which phone models and operating systems are compatible with their hearing aids, helping you choose based on your specific requirements and device preferences.

What are the payment options available?

Hearing aids from home require full payment via credit card, we do not have any payment plan options available.

Why choose to purchase from Hearing Aids from Home?

Hearing Aids from Home has been developed by Medical Audiology Services, a professionally owned and operated audiology business that has been in continuous operation in Western Australia for 35 Years. Medical Audiology Services has an enviable reputation in the medical and professional audiology community for its commitment to best practice and service.

MAS has recognised with the evolution of remote hearing aid tuning it was timely to offer this Hearing Aids from Home service launched in early 2023.

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